Senior Customer Success Manager

About The Position

Do you love working with customers to help them achieve business goals and drive product value?

Do you have experience working with a highly technical product or a developer audience?

Do you love working at fast-paced, well-funded startups, for which your efforts have measurable impacts?

If you answered ‘YES’ to these three questions – let’s talk about Qodo. 

Qodo is looking for a Customer Success Manager to help our customers grow with our platform and transform the way businesses ensure code quality in AI development. 

As a Senior Customer Success Manager, you will be a member of our Go-To-Market team and help shape our long-term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform.

Responsibilities:

• Own strategic customer relationships, ensuring successful deployment, strong adoption, and long-term value.
• Act as a trusted advisor to senior stakeholders, coordinating across Qodo teams to deliver a unified customer experience.
• Drive retention and expansion by identifying growth opportunities and influencing renewals in partnership with Sales and SEs.
• Lead key initiatives to scale customer success programs, improve processes, and enhance customer health insights.
• Represent the voice of the customer to Product & Engineering, shaping roadmap priorities based on real-world needs.
• Manage escalations and critical issues with urgency and clarity, preserving trust and minimizing churn risk.

Requirements

• 5+ years experience in Customer Success or another related customer-facing function
• Ability to learn and master a highly technical product and advise executive sponsors and key customer stakeholders. Previous experience working with Developer or Engineering focused products is a major plus
• Excellent communication skills and high emotional intelligence
• Collaborative in working with other teams and willing to come up with creative solutions when facing a new challenge
• Embodies a “customer-first” attitude and always aiming to deliver the best customer experience possible
• Data-driven, organized, and able to appropriately prioritize many ongoing project