Field Engineer

About The Position

Qodo is an early-stage startup that empowers developers with cutting-edge tools that integrate seamlessly into their daily workflows. We specialize in GenAI-driven solutions, such as, IDE extensions for automated test generation, an AI-enhanced pull-request git agent for improving code review processes., RAG, and others. Our mission is to generate confidence for developers, enhancing productivity and code quality.

We are seeking a skilled Field Engineer to deploy our product for customers, both on-premises and as single-tenant SaaS offerings. The successful candidate will be responsible for customer deployments, version management, upgrades, and documentation while providing exceptional technical support.

Responsibilities:

• Deploy and configure our product on customer premises and manage single-tenant SaaS offerings
• Lead installation, configuration, and upgrade processes for customer environments
• Create and maintain comprehensive deployment documentation
• Manage version control and ensure smooth upgrade paths
• Troubleshoot deployment issues and provide technical solutions
• Work with customer IT teams to navigate network configurations including proxies, firewalls, and IP routing
• Configure and integrate SSO and authentication systems
• Maintain regular communication with customers regarding deployment status and timelines

Requirements

• Strong experience with Kubernetes, Helm and ArgoCD orchestration and container technologies. Including eks, gke, aks.
• Demonstrated knowledge of cloud infrastructure (AWS, Azure, GCP) including network configuration, firewalls, sso, ip routing etc. Including IaC (terraform, terragrunt).
• Experience with deployment automation tools and CI/CD pipelines
• Monitoring & Observability: Experience with tools like Prometheus, Grafana, ELK stack, or Datadog
• Security Practices: Knowledge of security best practices for container environments and network security